I just wish their integrity level matched the surroundings. The lobby, public space,the restaurants are gorgeous.The Gold Tower Rooms are not. Between the dishonesty of the first check in agent about the room - to the double speak of the follow up with another agent later proclaiming the pool is not an amenity ( resort fee is how the charge is labeled) ( but two bottles of water are) it’s very very disappointing. When I requested a reduction in the resort fee due to the pool being closed, I was told that the pool isn’t considered to be “ an amenity”. When I inquired about the 38.00 daily resort fee when the main reason why we booked here was closed- I was told it was for all the “ other amenities- the two bottles of water placed in the room daily, the WiFi, newspaper ( a rack tucked away near the restrooms)”. We then found out the stunning pool was closed ( from a distance it looks amazing). It is a tired, worn room with mold around the tub and in need of renovations. We requested a room in the Rush Tower and were told that it would be a late late check in and that the Gold Tower was essentially the same. The lobby, the restaurants are absolutely stunning.
